Support
Contact ExactPour support
ExactPour is bar inventory and pour-cost software for bars and pubs that counts bottles with a phone, syncs Toast, and shows poured versus sold in dollars. Email support@exactpour.com or use the form on this page. We aim to reply within one business day during Monday-Friday, U.S. Eastern business hours. Contractual response targets are in the service level agreement and apply to Pro, Scale, and Enterprise.
14 days free · No credit card · Plans from $69/month
Send a support request
Tell us what you need help with and we'll reply by email. Prefer email directly? support@exactpour.com.
- Typical response
- Aim: one business day
- Hours
- Monday-Friday, U.S. Eastern business hours
- Company
- ExactPour · United States
- Website
- exactpour.com
Common help topics
- Signing in, password reset, and invites
- Trials, billing, invoices, and cancellations
- Inventory counts, scanning, and fill levels
- POS connections and sales reconciliation
- Reports, variance, and pour cost questions
- iOS / Android app setup and troubleshooting
Support FAQ
How do I contact ExactPour support?
Use the support form on this page, or email support@exactpour.com with your venue name, the email on your account, and a short description of the issue. We aim to reply within one business day. Contractual response targets are in the service level agreement and apply to Pro, Scale, and Enterprise.
What can support help with?
Account access, billing and trials, inventory counting and scanning, POS connections, reports, iOS and Android app issues, privacy requests, and general product questions.
I use the ExactPour iOS or Android app. Where do I get help?
Use the form on this page or email support@exactpour.com. Signed-in operators can also open Support inside the app for guides and a contact form.
How do I manage or cancel my subscription?
Account owners can manage or cancel self-serve from Settings → Billing (Cancel subscription, or Manage billing for payment methods and invoices). Managers can view usage but only the owner can change the plan. For refunds or invoice questions, use the form below or review our refund and cancellation policy.
Can I book a product demo instead of emailing support?
Yes. Use Book a 20-minute walkthrough on this page or go to /demo for a live walkthrough of barcode counting, poured versus sold, and pour cost. Support questions still belong on the form or at support@exactpour.com.
Where are privacy and legal terms?
See our Privacy Policy, Terms of Service, and related legal documents. Privacy and security reports can also go to support@exactpour.com with the topic in the subject line.